Podcast 11 – Making the Brand Advocacy / Social Influencer Sausage

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This week is a rare behind-the-scenes conversation of three big names in the brand advocacy / social influencer space: Citrix Technology Professional, VMware vExpert and EMC Elect.

Our guest, Perrine Crampton, joins your regular Whisperers on a journey behind the scenes.

A Disclaimer: This week the team is talking about their jobs. This perspective is from our own experience, but is certainly in relation to our employment and shows preference to those employers.

Some of the topics we tackle are:

  • Organic vs forced amplification
  • Clear objectives for membership
  • Where these programs fit into org charts
This captures who we connect to our brands.
This captures who we connect to our brands.

 

Here’s a little about each program:

Citrix CTP

  • High touch (under 50 members)
  • No employees or customers, invite only
  • Long-time users (20-30)

VMware vExpert

  • Higher scale (around 600 members)
  • Includes customers, partners and internal
  • Four key elements:
    1. Award program
    2. Messaging army
    3. Enablement program
    4. Feedback mechanism

 

EMC Elect

  • Medium touch program in its first year (75 members)
  • Customer, Partner, internal
  • Centered on launch and event amplification internally, reward and recognition externally

 

What’s the one conclusion we all agree upon?

It’s not the vendor influencing the Influencer, but the Influencer influencing the vendor to be better.

 

WHISPER BACK:

What are your thoughts on influencer programs as a practitioner or as a member?


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3 Comments

  1. Mark Browne
    16 July, 2013
    Reply

    Great discussion. Thanks for the shout out too Matt. Yes I was the maniacally insistent Project Manager insisting on Charter, Scope and change control before we got out the gate. But these things are important. And Perrine is so right about the all important Risk Register. We have one of those too. Such planning is vital to you before you kick off.

  2. Hey, I think your site might be having browser compatibility issues.

    When I look at your website in Chrome, it looks fine but when opening
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    • Matthew Brender
      6 June, 2016
      Reply

      Thanks!

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